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Azure Service Bus

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We have a Multi-tenant web site and service that requires each of our customers to gain access to their on premise ERP data.  The Azure Service Bus seems to be a great choice when the requirement is to NOT require IT to open ports through the firewall. I am struggling to determine the best approach between relay and messaging.  Specifically here are my concerns

1. Scalable isolation - meaning thousands of customers with each logging into our site would map back to their specific endpoint to establish a conversation to a service in their environment.

2. Cost effective

Since we really only need to establish a connection back into the customer environment when they are online in our site, I don't want the billing to reflect "idle" time.  Ideally the connection would activate when they log into our site.  Or, maybe my billing concern is misplaced.  Any guidance would be appreciated!!


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