SSPR invalid password when clicking link

Hi All, 

We have implemented SSPR , when clicking the forgotten password link it says invalid password when trying from the current signed in user , but if i switch users at lock screen and then select the link it works as expected. 

Is this due to using a different credential provider, we have global protect vpn pre-auth logon enabled and it has this as preferred credential provider from what i can see in registry. 

Thanks